. . . and showed once more that companies like Gannett lose big money when they skimp on customer service. Here's how:
I signed up for AT&T's high-use data plan, fully expecting to spend as much as $500 a month this summer, using my iPhone here on the Spanish island of Ibiza. Then, without warning, AT&T suspended my service -- forcing me to find all sorts of free Wi-Fi hot spots, where I can surf like crazy. (Note, AT&T customer service: free.) A week later, I finally got AT&T to admit it screwed up -- but only after spending 30 minutes in an un-airconditioned phone booth, listening to a young woman arguing loudly in the next booth. (Thanks, AT&T, for that vacation memory!)
Now, of course, I don't need AT&T's pricey data plan. My $1,000 gain in savings for July and August is the short-sighted telecom giant's loss.
Earlier: Ex-Gannett publisher: 'bottom line didn't work,' and Louisville: Call center can't keep up today
[Image: snorting AT&T operator Ernestine, played by Lily Tomlin on the Laugh-In comedy show]