In an e-mail, a Gannett Blogger writes:
As you know, after the closing of the Center of Excellence customer service center in March, The Arizona Republic was forced to take back its customer service operation. While operating from Tulsa, their phones were manned from 8 a.m. to 5 p.m. on Mondays and 10 a.m. to 5 p.m. Tuesday-Friday.
Phoenix then instituted the unfriendly customer service hours of 7 a.m. to 2 p.m. Now, they've realized they are way over budget and will shift their weekday hours to 7 a.m. to noon.
As you know, after the closing of the Center of Excellence customer service center in March, The Arizona Republic was forced to take back its customer service operation. While operating from Tulsa, their phones were manned from 8 a.m. to 5 p.m. on Mondays and 10 a.m. to 5 p.m. Tuesday-Friday.
Phoenix then instituted the unfriendly customer service hours of 7 a.m. to 2 p.m. Now, they've realized they are way over budget and will shift their weekday hours to 7 a.m. to noon.
Bitch, bitch, bitch. Complaints, complaints, complaints. We don't want to hear no stinking complaints.
ReplyDeleteHow about brutal honesty for a change: just tell callers we don't know what the hell we are doing, we are sorry, but there's not a hell of a lot we can do about it because we don't understand why it is happening.
ReplyDeleteThey cut the hours and then the calls go to the newsroom.Ugh.
ReplyDelete