Tuesday, April 20, 2010

Tipster says USAT shifting regional accounting

Cutting more expenses after record circulation losses, USA Today is consolidating some jobs at six regional business offices, a reader tells me -- a move that shifts accounting work to a single, existing office in Charlotte, N.C. (Updated at 8:04 p.m. ET; an earlier version said incorrectly that the offices are closing.)

The offices are in Atlanta, Cincinnati, Minneapolis, Philadelphia and Seattle, the reader says. They manage sales, marketing, finance and distribution for the paper's nationwide circulation system. Only the accounting jobs are moving, my source says. The plan was first announced in January, and apparently will be finalized at the end of June. The centers were established two years ago during an earlier round of consolidations.

For a glimpse of their overall operations, one of the centers has employed about 14 people, including accountants, controllers, analysts and information technology workers, according to my source. In turn, the center works with about 60 regional circulation directors and managers, district sales managers, marketing directors and other staff in nearly a dozen states, the source says.

370K in lost circulation
The consolidation mirrors similar moves across Gannett's newspapers and TV stations in finance, printing, editorial, advertising production, customer service and broadcasting master control, as the company looks for new ways to reduce costs amid declining revenue.

USA Today's move comes as the paper struggles to regain about 370,000 readers lost last year during the recession-driven business travel downturn, plus the advertising dollars that disappeared with those readers. To counter those losses, Publisher Dave Hunke (left) two months ago ordered another round of unpaid furloughs, plus an extended wage freeze.

With USAT's 17% circulation decline, The Wall Street Journal became the nation's top-selling newspaper -- a rank Gannett's marquee title had held for years. Clawing back some of those lost readers, the paper recently struck a deal with Starbucks to sell papers in that coffee chain's 6,500 U.S. locations.

Newspaper war heats up
The paper is pushing back on other fronts, amid a growing battle with the WSJ and the third national daily, The New York Times. To win over advertisers, USAT launched a branding campaign last month in major advertising trade publications.

The heightened three-way turf war started two years ago, when then-new WSJ owner Rupert Murdoch (left) for the first time began sending signals that he was going after USAT's franchise.

USA Today's branding campaign came in advance of a new Gannett earnings report that raised questions about USAT advertising revenue losses. GCI said in its first-quarter report last week that ad sales gains in automotive and other categories had been swamped by continued weakness in travel and financial -- despite a 3% increase in paid advertising pages, to 544 from 527 in the year-ago quarter. That suggests that USAT was discounting its ad rates, perhaps because of the six-figure loss in circulation.

[Image: today's paper, Newseum]

22 comments:

  1. Please, get it right: WSJ is tops only when electronic subscriptions, including those to WSJ.com, are counted in the total. USAT still has the largest circulation in print, as well as the highest print readership, of any of the national newspapers.

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  2. I hear what you're saying. But I'm simply repeating what USA Today itself reported in an Oct. 26 AP story that says: "The Wall Street Journal has surpassed USA TODAY as the top-selling newspaper in the United States."

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  3. I don't get the difference -- a subscription is a subscription, whether it is for an electronic version or a print version doesn't matter much, except the company pockets a larger profit for the electronic version's payment.

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  4. Why not save oodles more by moving the division into empty offices at the Crystal Towers. Wouldn't have to pay rent in Charlotte, N.C. that way.

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  5. Two points: 1) electronic subscriptions are not more profitable than print.

    2) Salaries in Charlotte are much cheaper than salaries in suburban Va., more than offsetting the cost of paying for additional space.

    Remember, GCI does it on it the cheap. I am sure that the company has looked at moving its entire headquarters and USA TODAY to a new, less-expensive city. After all, if digital is your future, does it really matter where people go to work? Does USA TODAY need to be in suburban Washington, DC?

    And finally, maybe Dubow has plans to move the whole thing to Charlotte. I hear that he likes it down there in North Carolina.

    Cities across the country are offering tax breaks for companies to move. With better office rents, lower cost of living, lower taxes for employees, and cheaper salaries paid to an educated workforce, there are several places that come to mind, other than Charlotte.

    What about:

    Houston
    Austin (Craig likes it here, too)
    Jacksonville
    Cocoa Beach (closer to Al)
    Rochester (been there, done that)
    Atlanta
    Denver
    Indianapolis
    Phoenix

    Who knows. Gannett could be throwing some ideas out there right now that could potentially save the company $10-20 million a year. Maybe half of the employees would refuse to move, saving another $10 million.

    Companies do it all of the time.

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  6. USAT numbers are likely to continue to go down as more and more USAT pages are blended into the community newspapers. I don't understand that strategy. It irks local readers who perceive local coverage declining in their hometown papers. And it tells USAT readers that they needn't buy USAT because some of the same pages are in their hometown papers. A lose-lose situation.

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  7. It's a safe bet that Dave Hunke and every other publisher in the U.S. wishes readers paid to read news online, just like those at the WSJ. That's where the industry is headed.

    I love newspapers. But saying you're still No. 1 in print is like saying you're the nation's top buggy whip maker, when everyone's starting to drive cars.

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  8. I am a 15 year veteran at USAT and never have I seen a leadership team in such disarry. On the one hand, Dave Hunke told his leadership team that things will change for USAT when he joined less than a year ago. He said it will change because he will "push back" the corporate folks and "protect USAT" from the rest of the company. That was last year.

    Today he comes back and says that we must cut costs and that "Craig and Gracia" need us to be more "understanding of the corporate needs".

    We recently announced a vertical strategy for USAT that had more people outside of USAT "helping" us define that strategy. Today, it is still unclear what the goals are for our new vertical strategy because "Gracia wants us to include Tara Connell and the Content One team" in the planning.

    There are so many examples where people on Hunke's management team have no clue as to what to do and when Dave comes back from his bi-weekly meeting with all the other "higher ups" everything changes.

    This is to Dave Hunke directly:
    Dave, you are in over your head. Do not depend on Susan, Larry, Myron, Jeff, John or anyone to tell you this directly, but they all feel the same way. We do not trust you and we do not believe that we will see any progress.

    USAT is dying and you have lost the confidence of your team. We all talk and none of us have enough guts to have an "intervention" with you. Even if we did, we feel that you would have to make sure that any "intervention" would be cleared by Craig and Gracia anyway.

    You cannot hide that the numbers are in the tank and the product is below sub-standard.


    Dave, we lost our way.

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  9. Dear Concerned USAT Leader,
    You sound like the spineless one. I'm a manager at my USCP property and we have had some serious management breakdowns in the past. Rather than posting some anonymous post on Jimmy's blog, I confronted my publisher directly and forcefully. I was blunt and frank. If you are the "leader" you say you are, you need to do the same thing. Things changed for the better at my property after I did.

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  10. "Concerned USAT Leader" is probably more like "USAT Employee Concerned for Her Job." There is no way that someone on Hunke's team, or their direct subordinates, is going to post a screed like that on this blog.

    Given all the USAT-centric comments in the past few days, it seems like someone's trying to poke a stick into the cage to see if they can get the animals to fight. Nothing to see here, really. Move along...

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  11. USAT is a disaster. Concerned USAT Leader is correct. This place is falling apart. It truly is. Our own managers at USAT are complaining, but Hunke and the "spineless" leaders on his team aren't doing shit to help.

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  12. Can anyone indentify the top accomplishments from Dave Hunke since he joined USAT? (bullet points please).

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  13. Wheels are falling off at USAToday. Have you seen how many advertisements are in today's paper? Look beyond the Subway and the Hooter's ad? Zero!

    That is not how you compete with WSJ!!!

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  14. Accomplishments of Hunke: start with Starbucks.

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  15. Could we stop with the tired "buggy whip" analogy, for chrisake! Actually, it's not only "tired", it's not a very good one.

    Plenty of people are still reading words in print. Has the audience shrunk? Yes, it has. But is "everyone" reading digital copy? No.

    For those of us in the newspaper business to blame circ. and reader loss to migratory behavior of readers is to [as journalists are want to do] ignore the fact that reader ENGAGEMENT is the issue.

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  16. Actually the "buggy whip" analogy was dead on. I liked it Jim! Perhaps not "everyone" is reading digital copy but a majority seek their news online. USA Today has turmoil from within. Employees are overworked, underpaid and unhappy. There will be no end to furloughs or layoffs. Management likes and encourages dissension in the ranks. They expect loyalty but give nothing in return. If anyone is "poking the stick into the cage to see if the animals will fight" it is the"top brass" of the company. USA Today is a sinking ship. Get your resumes out there.

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  17. This is a good sign: USAT has posted two job openings for reporters; sounds like they're to cover federal government. Are other departments at the paper hiring?

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  18. Truth be told, buggy whip's a cliche. Garter belts in the pantyhose age? Typewiters post-personal computers? LPs after iPods?

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  19. I can't vouch for the veracity of "A Concerned USAT Leader.'' As with virtually all posters here, I don't know their true identity.

    But this wouldn't be the first time someone used this blog to float a message, or dropped a dime on someone higher up. Comments like this appeared shortly before Ken Paulson, then Craig Moon, left the paper. Perhaps that was coincidental.

    So, I'll pose this to the naysayer(s): Is there not a single grain of truth to what Concerned and their supporters are saying?

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  20. The "buggy whip" analogy only works if you make a several faulty assumptions:
    1. - That digital products are simply "backlit" versions of the print product.
    2. - That there is a one-to-one correlation between the loss of a print reader and the gain of an online reader. Or, in other words, the size of the audience is fixed.
    3. - The value [measured in both subscription and advertiser revenue] and the number of print readers will always remain in decline. That is, someday there will be no print readers.
    4. - The industry will wither and die before it adopts a workable, pervasive and profitable pay wall or other method to monetize the audience migrating increasingly to free-to-consumer digital news.

    If I worked for GCI, I would worry that upper management holds to all of the above assumptions (and more)... and in doing so has condemned the company to being a "buggy whip" manufacturer.

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  21. There is nothing wrong with buggy whips and LP's doesn't work. There is a very large audience of audiophiles who contend CDs and digitalized music chops off the top and bottom of sound, and are keeping the LP industry alive. I didn't believe this myself until I saw an old-fashioned LP store open in a very fashionable part of my town.
    I myself like monastic Bible illustrators after Gutenberg began using moveable type.

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  22. Here's the USA Today job posting, which I mentioned in an earlier post this morning:

    REPORTERS (2) -- USA TODAY has two openings for reporters with at least five years of national or major metro reporting experience. Interested college graduates should have demonstrated ability to break major stories, produce compelling enterprise and write tightly constructed stories for online and print. Experience writing effective government watchdog stories, producing articles with impact, working with databases and using alternative storytelling techniques, such as video or Web-based graphics, is a plus. Please send cover letter, resume and five best clips to Standards & Recruitment Editor Brent Jones.

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