Sunday, September 21, 2008
Commentz Korner: How do you moderate them?
Readers now leave hundreds of thousands of comments on stories, forums and blogs across Gannett's growing number of websites -- a big challenge to the relatively small number of employees responsible for moderating those comments.
"I'm not sure we're doing it right, or that we should be doing some of it at all,'' one moderator at a Northeast worksite told me in an e-mail. "All of us who moderate also have more than full-time print duties, so our application of Terms of Service is pretty spotty. I've encountered quite a few dilemmas in judging what posts sufficiently violate the uniform Gannett TOS to warrant deletion or more serious action. Our options for handling problem posters, as it turns out, are limited by Corporate to the point of a serious disadvantage."
Do you have full-time or part-time moderators? Or do you leave that important job to readers? Plus: Got a crazy comment that made it past your site's filters? Please post your replies in the comments section, below. To e-mail confidentially, write gannettblog[at]gmail[dot-com]; see Tipsters Anonymous Policy in the green sidebar, upper right.
[Image: screenshot of a comment I first flagged eight days ago, after finding it on The Cincinnati Enquirer's "moms" website]