tag:blogger.com,1999:blog-8099437767970534324.post3636136518450269469..comments2023-11-05T06:26:51.316-05:00Comments on Gannett Blog: Memo: Tulsa service center closing on March 31Jim Hopkinshttp://www.blogger.com/profile/16712746705871119746noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-8099437767970534324.post-82136335216026627462011-04-14T11:35:56.110-04:002011-04-14T11:35:56.110-04:00I worked in Circulation at The Republic when they ...I worked in Circulation at The Republic when they announced that they were going to open a Center Of Excellence in Tulsa. I loudly expressed my concern that this type of outsourcing may save money in the short run but will have a high cost in customer service. (nothing against the Tulsa staff) I continued to express my concern even as the office opened and the pains that had not been considered Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-30407840120685854822011-04-01T01:27:05.693-04:002011-04-01T01:27:05.693-04:00i am (now) a former Tulsa CSC employee... I am say...i am (now) a former Tulsa CSC employee... I am saying now that just because i took calls from arizona and was in tulsa didnot mean i didn't care about my customers... I was limited by Gannett as to what i could do for my customers and I can tell you they tied my hands on more than one occasion... The Tulsa call center was the #1 call center a majority of the time out of all of the centers. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-65698861786784685322011-03-11T12:20:37.150-05:002011-03-11T12:20:37.150-05:00How is loosing 150 then adding back 131 "addi...How is loosing 150 then adding back 131 "adding" jobs? -150+131= negative 19. That's 19 jobs lost not gained. I hope the person who thinks this is a positive is not in charge of the accounting department.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-18580245912830048822011-03-11T12:14:28.597-05:002011-03-11T12:14:28.597-05:00I take offense to those who think being local make...I take offense to those who think being local makes you "care". Where you live has no baring on how well you do your job. You either have a good work ethic or you don't. You care or you don't. If you do not care you will not make it in customer service, anywhere. I do not have to live in the same town to care about someone. I love and care about my family and don't liveAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-89053196209846365572011-02-01T17:55:41.769-05:002011-02-01T17:55:41.769-05:00Smells like Austin Ryan just dropped another dumpSmells like Austin Ryan just dropped another dumpAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-52735127572823894852011-02-01T09:50:31.098-05:002011-02-01T09:50:31.098-05:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-6692807850680514172011-02-01T05:05:36.661-05:002011-02-01T05:05:36.661-05:00Remember that six months ago or so we were told th...Remember that six months ago or so we were told the COE's had to reduce the hours they were taking calls.<br /><br />(It was about the same time we stopped calling them Centers of Excellence)<br /><br />So our readers, not being idiots, called the local number and beat the keypad with their foreheads until they got a live person to talk to.<br /><br />And our staff, whether sports, finance orAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-33449370635946170982011-01-31T20:05:11.317-05:002011-01-31T20:05:11.317-05:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-912023568795785052011-01-31T19:55:47.448-05:002011-01-31T19:55:47.448-05:00This comment has been removed by the author.Jim Hopkinshttps://www.blogger.com/profile/16712746705871119746noreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-92225913840867176892011-01-31T19:39:25.817-05:002011-01-31T19:39:25.817-05:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-11984861035889777472011-01-31T17:55:53.732-05:002011-01-31T17:55:53.732-05:00So, after causing Gannett newspapers across the na...So, after causing Gannett newspapers across the nation to eliminate its customer service in favor of these Centers of Excellence, then recognizing that the three centers were undermanned, overwhelmed and disconnected from the papers they were set up to serve, we respond by... reducing down to two centers? Brilliant! <br /><br />Here's an idea: Let's reduce publication of Gannett dailies Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-41173860505404578962011-01-31T17:47:25.914-05:002011-01-31T17:47:25.914-05:00Just proof that one-size-fits-all consolidation do...Just proof that one-size-fits-all consolidation doesn't work for everyone! I know - I watched all of them roll in at the Tulsa center - and there were major issues and the plumbing for Detroit and Phoenix was NEVER functioning. A long time coming - and it is finally done. I just wish Gannett would learn its lesson - and quit the overreaching unnecessary consolidations.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-8015128117841315772011-01-31T17:09:46.308-05:002011-01-31T17:09:46.308-05:00Isn't this the same memo that went out announc...Isn't this the same memo that went out announcing the COE except with in-source instead of outsource?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-78333713056413270382011-01-31T16:43:22.866-05:002011-01-31T16:43:22.866-05:00The center opened June of 2007The center opened June of 2007Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-53195887677612602442011-01-31T16:39:36.671-05:002011-01-31T16:39:36.671-05:00...how many days was this in operation before Gann......how many days was this in operation before Gannett decided to eliminate it?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8099437767970534324.post-1979840937115175942011-01-31T16:27:57.848-05:002011-01-31T16:27:57.848-05:00Here's a quote from the memo: "In order t...Here's a quote from the memo: "In order to continue to improve the level of service we provide to consumers..." I can only imagine the committee that wrote this sitting around and laughing hysterically as they came up with this crap. They probably gave a bonus to the person who concocted the most ridiculous phrase as they screwed with peoples'lives.Anonymousnoreply@blogger.com